Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

• It must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

• Unopened Requirement: For hygiene and quality assurance, products that have been opened or unsealed are strictly non-returnable.

• You will need the receipt or proof of purchase.

How to Start a Return

To start a return, you can contact us at keylight.uk@gmail.com.

If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

• Opened Items: Any items that have been opened or removed from their original packaging cannot be returned.

• Special Items: Perishable goods, custom products (personalized items), personal care goods, sale items, and gift cards are non-returnable.

Refunds

We will notify you once we’ve received and inspected your return to let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days.